Link Airport Cars - Sutton Airport Car Service

Terms And Conditions

Updated: 14.09.2022

The following terms and conditions apply to all services provided by EON Car Services Ltd T/A Link Airport Cars, 41-45 Lind Road, Sutton SM1 4PP, Company Registration Number 13114049. These terms and conditions and the web based booking form constitute the entire Agreement concerning the provision of Airport Transfer service (“Service”) between "You" and "EOn Car Services Ltd" Trading as LinkAirportCars.co.uk.

You "as a passenger" are only contracting with "Eon Car Servies Ltd". We "Eon Car Services Ltd" T/A Link Airport Cars are regulated, and compliance by TfL (Transport for London). "You" as a passenger and "We" as a Licenced private hire operator in London comply with the 1998 Act and 2000 Regulations including Regulation 9(14)). Based on Regulation 9(14), You "as a passenger" any previus and upcoming bookings and booking-related issues should be handled directly with Eon Car Services Ltd only. 

These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of Airport Transfer service (“Service”) between you and EOn Car Services Ltd Trading as Link Airport Cars. Completion of the booking and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

  1. Our company may change these terms and conditions at any time. Existing bookings will be at the rate booking is made.
  2. We request a minimum of 3 hours notice for any online bookings. If your booking is less than 3 hours, please call our office to check availability. You must allow sufficient time when booking your Car to allow for the check-in times required by your airline and for any delays caused by traffic conditions.
  3. We shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time. You must order a suitable car size for the number of passengers and luggage.
  4. Our company cannot guarantee to carry excessive amounts of luggage. You must supply all information required on the booking form, please use the special notes box to inform us of anything. If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.
  5. Incoming flights allows 45 mins free waiting time after which waiting charges will apply. Please allow enough time for immigration & baggage to avoid unnecessary waiting charges. For airport pick up our driver will wait up to 90 minutes, without having made contact with the passenger. If after 90 minutes driver still has not made contact with passenger, this will result as a no show & no refund will be offered.
  6. If you need to cancel your booking, please contact Link Airport Cars as soon as possible. We will be happy to cancel & refund a booking as long as we have 24 hours notice. If you cancel a booking after the vehicle has been dispatched than a charge will be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation. Minimum of 25% of the fare plus any additional charges will be deducted if you cancel a booking less than 1 hour of an advanced booking. 
  7. We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint), via email.
  8. At times our company may use sub contractors/ partner company to cover a journey. You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger. A full receipt can be emailed direct to you or a hand written business card size receipt can be supplied by your driver. Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver
  9. Our company have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs. Our company will refuse or terminate any booking with immediate effect if your behaviour possess any driver or vehicle at risk of damage, violence or abuse by you or any passenger in your party. All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refund will be given.
  10. Our company will track all incoming flights, to ensure our driver reaches you at your specified time. Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control. Our company shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.
  11. Please note that a child, no matter what age, counts as one passenger. If a child seat is required please inform the office at the time of booking. We will try our utmost best to provide a baby / booster seat Or if you have your own child seat you are most welcome to bring it. Please note that the installation of the child seat must be carried out by you.
  12. If the driver is stuck in traffic or for any other reasons cannot reach in time at the point of collection, we will try to provide you with a car from one of our partners. In the event that our driver does not show up at the scheduled time for collection, please contact our office. If you leave the pickup point without informing us we will not be liable for any compensation to you.
  13. If you take a minicab or a black cab from another company without our consent we will not be liable to pay you the price for it or refund you. We reserve the right to change without notice, your Minicab, and Chauffeur or Chauffeur driver at any time if necessary.
  14. Our company maintains a strict non-smoking policy in all its vehicles. Eating, drinking and smoking are not permitted in our vehicles. All our vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk.
  15. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. Our company or our sub contractors shall not be held responsible/liable for any loss/damage to such property.
  16. If the car breaks down during your journey, our company will endeavour to arrange an alternative car to complete the journey as soon as possible.
  17. Our company shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control (act of god).
  18. It is illegal to make a private and / or Private Hire booking with our drivers under Regulation 9(14). Our company will not be liable for any situation faced by the passenger while travelling on a booking which not confirmed with the office EOn Car Service Ltd T/A Link Airport Cars.
  19. Link Airport Cars, collects necessary personal details, which we store and process accordance with the data protection act 1998. All quotations accompanying the booking and contractual agreement between you and EON Car Services Ltd T/A Link Airport Cars under Regulation 9(14), prevail if there is any dispute between quotation and agreement.
  20. Our terms and conditions which may be updated from time to time without period notice. You are advice to check back regularly, and / or during your bookings, as our terms and condition of service may change.
  21. Illustrations, photographs or descriptions, whether in the website, brochures, price lists or other documents of the Provider, are intended as a guide only, and the contents shall not be binding on the Provider.
  22. The Provider reserves the right to make any changes in the specification of the Services (i) which are required to conform with any applicable safety or other statutory or regulatory requirements or (ii) where the Services are to be supplied to the Provider's specification, which do not materially affect their performance.
  23. Sub-contracting companies are not authorised to make any representations or claims concerning the Service unless confirmed in writing by the Provider. In entering into the Contract, the Customer acknowledges that it does not rely on and waives any claim for breach of any such representations, which are not so confirmed.
  24. Where the Provider has quoted a price other than the Price, the Price so quoted shall be valid for 24 hours only or another duration specified by the Provider.
  25. The Provider reserves the right, by giving notice to the Customer at any time before supply of the Services, to increase the Price to reflect any increase in the cost to the Provider which is due to any factor beyond the control of the Provider such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the Service which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Provider adequate information or instructions.
  26. Reservations made for Services to be rendered on 24, 25, 26 December and 1 January will be subject to an additional surcharge of 50% on the Prices.
  27. A maximum time of 30 minutes for address collections and 1 hour for airport collections will be allocated. After that time, non-contact with Customers will classify the reservation to be a "no-show" and will be subject to clauses below.

    For the purpose hereof, a "No-show" is defined as an event whereby a Customer (a) in case of address collection, fails to meet the Driver on the agreed pick-up time at the agreed pick-up point; or (b) in case of airport collection, fails to meet the Driver in the arrival hall. This means that the Driver will wait in the arrival hall up to 1 hour from flight landing time, and if the Customer fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show. All bookings made online or over the phone for Services to be paid cash to the Driver will be secured by providing valid credit or debit card details and be charged with the full amount in the event of a no-show by the Customer. All Services paid in advance by credit or debit card will not be refunded in the event of a no-show by the Customer.
  28. The Prices are based on Customers being ready to travel at the booked time. Customers must book their airport transfer in accordance with check-in times and guidelines provided by their relevant airline. We will not be responsible for any loss in case the Customer will book the transfer with our company on short notice or without taking in consideration the arrival time at the airport advised by the airline company. We will not be responsible for any Loss in case the Customer will book the transfer with our company in short notice or without taking in consideration the Arrival Time at the airport advised by the airline company.
  29. All meets apart from airports waiting time are free for the first 30 minutes; thereafter you will be charged £0.3 per minute on the entire waiting time. In case of airports' meets, the first 30 minutes waiting time from the time of landing are free, and additional free waiting time can be requested at the time of booking; thereafter Customers will be charged £0.3 per minute and the parking difference will be paid separately. There is no additional charge for flight delays.
  30. Waiting time. For airport pick-ups, in case the Customer does not specify any extra time for getting through customs and luggage reclaim, the service provider, Eon Car Services Ltd T/A Link Airport Cars, will automatically add 30 minutes of extra waiting time for customers that come with European flights and 45 minutes for those who come in with International flights.
  31. Reservations made for Services to be rendered on 24, 25, 26 December and 1 January will be subject to an additional surcharge of 50% on the Prices.
  32. The requested Infant / Child / Booster seats are subject to availability on the date of the journey and there is no 100% guarantee that they will be provided.
  33. Your booking may be subject to additional waiting time and car park charges. This will be charged based on UK National Pro-Rata £25 per hour. This will be paid to the driver in British Pounds (£)
  34. Our Agreement shall be construed in accordance with English law and you and our company every agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.
  35. In the event of cancellation after completing one leg of the journey (either inbound or outbound), refunds for the outbound and inbound journey will be issued to the original payment method, either PayPal or card. Please note that any applicable PayPal fees and airport drop-off charges will be dudected before refund.
Please note that some calls may be recorded for quality and training purposes.