Terms And Conditions

The following terms and conditions apply to all services provided by EON Car Services Ltd T/A Link Airport Cars, 41-45 Lind Road, Sutton SM1 4PP, Company Registration Number 13114049.

1. Definition

1.1 Unless otherwise specified, in these terms and conditions:

"Booking" means a Customer's request for Services howsoever communicated to us as evidenced by our records;

"Business Day "means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business;

"Cancellation Fee "means a fee payable by the Customer for the cancellation of the Services by the Customer after the Passenger Vehicle has set off to fulfil the booking (whether or not it has arrived at the Collection Address) as detailed in the Price List (the Cancellation Fee will be higher where the Collection Address is outside of Central London);

"Cash Services" means Services provided by the Driver (as principal) to a Customer;

"Credit Services" means Services provided by the Driver (as principal) to a customer who already paid to  Link Airport Cars.  The payment can be done by credit or debit card or Pay Pal Merchant Provider used by Link Airport Cars. The Provider will collect the amount on behalf of the Driver;

"Central London" means the areas defined as Zone 1 and Zone 2 for the London Underground as varied from time to time by Transport for London;

"Christmas Period": means between 18:00 hours on 24 December to 23:59 hours on 26 December, in any year, and from 18:00 hours on 31 December to 23:59 on 1 January, in any year;

"Conditions" means these terms and conditions as amended from time to time and including any special terms and conditions agreed in writing between the Customer and the Provider;

"Contract" means a contract for the provision of Services for Customers  made by EOn Car Services Ltd  acting as disclosed agent for the Driver for the provision of Cash and Credit Services;

"Customer" means the person that is supplied with the Service by the Provider pursuant to a Contract;

"Customer Default" means any act or omission by the Customer or failure by the Customer to perform any relevant obligation under the Contract;

"Event Of Force Majeure" means any act or event beyond the Provider's reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disasters, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

"Passenger(s)" means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle. By agreeing to or using the Services, each Passenger agrees to be bound by these Terms;

"Price" means the Price listed in the Provider's published price list as at the date of the Contract or such other Price as may be agreed in writing by the Provider and the Customer from time to time;

"Provider" means Eon Car Services Ltd T/A www.linkairortcars.co.uk.

"Service" means the Service of transport to or from airports (including any instalment of the Service or any multiple services) which the Driver (as principal)  is to supply to the Customer in accordance with these Conditions. The list of airports and London areas serviced by the Drivers can be found on the Provider's website;

"Waiting Time Charge" means a fee payable by the Customer to us in accordance with clauses or as detailed in the Price List.

1.2 Construction. In these Conditions, the following rules apply:

  1. a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
  2. a reference to a party includes its personal representatives, successors or permitted assigns;
  3. a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
  4. any phrase introduced by the terms including include, in particular, or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
  5. a reference to writing or written includes faxes and emails.

2. Basis of Contract

2.1 The Provider shall sell, and the Customer shall purchase the Service in accordance with any quotation or offer of the Provider which the Customer accepts, or any reservation of the Customer which is accepted by the Provider, subject in either case to these Conditions.

2.2 The Customer accepts these Conditions by placing a reservation with the Provider via, without limitation, the Provider's website (www.linkairportcars.co.uk), telephone or any representative agent of the Provider.

2.3 After the Customer has made a reservation, he/she will receive SMS, SMS Confirmation, and an email from the Provider acknowledging that the latter has received the confirmation. If SMS Confirmation is delayed or not received, it means that your booking is still in pending status.

2.4 The Provider or any Authorised Representative of the Provider will accept the reservation made by the Customer by sending to the same an email of confirmation and Mobile Text Message Confirmation with Tiny URL. The Contract will only be formed when such a confirmation email is sent to the Customer.

No reservation submitted by the Customer shall be deemed to be accepted by the Provider unless and until confirmed in writing by the Provider or an authorised representative of the Provider.

2.5 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Provider which is not set out in the Contract.

2.6 The Provider reserves the right to revise the Conditions at any time without prior notice at its sole discretion. Any revised Conditions will be posted on the Provider's website and will come into effect 6 hours after posting. If applicable, whenever the Provider revises the Conditions in accordance with this clause 2.6, it will keep the Customer informed and give the same notice of this by stating that these Terms have been amended.

2.7 If the Customer is:

  1. a consumer, they may only purchase the Service if they are at least 18 years old. As a consumer, the Customer has certain legal rights in relation to the Services that are faulty or not as described. Advice about such legal rights is available in the local Citizens' Advice Bureau or Trading Standards office;
  2. a business customer, it hereby confirms that it has the authority to bind any business on whose behalf it uses the Provider's website to purchase the Services.

2.8 The specification for the Services shall be those set out in the Provider's sales documentation unless expressly varied in writing by the Customer in their reservation (and accepted by the Provider).

2.9 Illustrations, photographs or descriptions, whether in the website, brochures, price lists or other documents of the Provider, are intended as a guide only, and the contents shall not be binding on the Provider.

2.10 The Provider reserves the right to make any changes in the specification of the Services (i) which are required to conform with any applicable safety or other statutory or regulatory requirements or (ii) where the Services are to be supplied to the Provider's specification, which do not materially affect their performance.

2.11 Sub-contracting companies are not authorised to make any representations or claims concerning the Service unless confirmed in writing by the Provider. In entering into the Contract, the Customer acknowledges that it does not rely on and waives any claim for breach of any such representations, which are not so confirmed.

2.12 No variation of a Contract shall be binding unless agreed in writing by the parties thereof.

2.13 Where the Provider has quoted a price other than the Price, the Price so quoted shall be valid for 24 hours only or another duration specified by the Provider.

2.14 The Provider reserves the right, by giving notice to the Customer at any time before supply of the Services, to increase the Price to reflect any increase in the cost to the Provider which is due to any factor beyond the control of the Provider such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the Service which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Provider adequate information or instructions.

2.15 Reservations made for Services to be rendered on 24, 25, 26 December and 1 January will be subject to an additional surcharge of 50% on the Prices.

2.16 A maximum time of 30 minutes for address collections and 1 hour for airport collections will be allocated. After that time, non-contact with Customers will classify the reservation to be a "no-show" and will be subject to clauses 3.2 and 4.4.3 below.

For the purpose hereof, a "No-show" is defined as an event whereby a Customer (a) in case of address collection, fails to meet the Driver on the agreed pick-up time at the agreed pick-up point; or (b) in case of airport collection, fails to meet the Driver in the arrival hall. This means that the Driver will wait in the arrival hall up to 1 hour from flight landing time, and if the Customer fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show. All bookings made online or over the phone for Services to be paid cash to the Driver will be secured by providing valid credit or debit card details and be charged with the full amount in the event of a no-show by the Customer. All Services paid in advance by credit or debit card will not be refunded in the event of a no-show by the Customer.

2.17 All payments that are made in any form other than cash (pounds sterling) to the Provider for the provision of Services and any confirmed reservations made with the Provider directly or indirectly will result in an additional charge (booking fee) to the Customer of 10% (in addition to any cash payment & or discounted Price).

2.18 Without limiting any other right or remedy of the Provider, if the Customer fails to make any payment due to the Provider under the Contract by the due date for payment, the Provider shall have the right to charge interest on the overdue amount at the rate of 4% (per cent) per annum above the then current Bank of England's base rate, accruing on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment and compounding quarterly.

2.19 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law, and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Provider in order to justify withholding payment of any such amount in whole or in part. The Provider may, without limiting its other rights or remedies, set off any amount owing to it by the Customer, against any amount payable by the Provider to the Customer.

3.0 Pricing and Cancellation

3.1 The Prices are based on Customers being ready to travel at the booked time. Customers must book their airport transfer in accordance with check-in times and guidelines provided by their relevant airline.

We will not be responsible for any loss in case the Customer will book the transfer with our company on short notice or without taking in consideration the arrival time at the airport advised by the airline company. We will not be responsible for any Loss in case the Customer will book the transfer with our company in short notice or without taking in consideration the Arrival Time at the airport advised by the airline company.

3.2 All meets apart from airports waiting time are free for the first 10 minutes; thereafter you will be charged £0.3 per minute on the entire waiting time. In case of airports' meets, the first 30 minutes waiting time from the time of landing are free, and additional free waiting time can be requested at the time of booking; thereafter Customers will be charged £0.3 per minute and the parking difference will be paid separately. There is no additional charge for flight delays.

3.3 Prices quoted are flat rates. Any diversions, additional set downs or pickups by Customers will incur a minimum charge of £5.00 per stop on the way, set down or pickup. Prices quoted for Services that are not subsequently booked will have a validity of 24 hours.

3.4 Neither the Provider nor any of its contracted or sub-contracted drivers or suppliers will accept responsibility for loss or damage to the Customers' luggage. Customers are responsible for ensuring that their luggage is loaded/unloaded on the vehicle at all times. The Provider or its contracted or sub-contracted third parties have the right to refuse any Customer or to make the journey due to the Customer having excess luggage, which would result in the vehicle being unsafe whilst in motion.

3.5 Vehicles are booked by Customers as requested by the same. Saloon and estate cars carry a maximum of 4 Customers and luggage. Vehicles to carry a larger number of Customers and luggage are available and can be booked as required. Please check the Provider's website for luggage limitations and vehicle types).

3.6 In the instance where an unaccompanied luggage is transported:

  1. the Customer agrees to defend, indemnify and hold the Provider and, without limitation, its owners, workers, clients, agents and Driver harmless from any and all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys' fees, arising from, or related to, any acts or omissions of the Customer; and
  2. the Provider will use its reasonable endeavours to deliver the luggage to the exact destination as booked by the Customer. If upon delivery the Driver is unable to obtain a signature for the receipt of luggage, the Driver may return the luggage to our head office where storage and additional delivery costs will be incurred.

3.7 Although we always consider live traffic conditions, if the Driver cannot attend an assigned job due to unexpected traffic difficulties we will do our best to forward the job to one of our partner companies that operate in the proximity of the pickup location. Please note that in this case the responsibility for job fulfilment is shifted to the partner company and any further complaints should be addressed to them.

3.8 Without prejudice to clause 2.16, if the Customer leaves the pickup point without informing the Provider or takes a minicab or a black cab from another company without the Provider's consent, the latter will not be liable for any compensation. If a customer leaves the pick-up point with our consent to take another minicab company or a black cab, our company will cover the Customer the difference revealed. For instance: if the Company's Price is £35.00 and the Customer uses another service whose Price is £70, the difference of £35.00 will be covered. The booking reference and paid price statement must be submitted in the event of the process.

3.9 The Provider uses Google Maps to improve the Website user experience for our Customers. However, the Provider does not assume any responsibility for the maps accuracy, distance or time displayed by Google Maps. This is a third party service. If the Customer wants to know the exact distance, the average time of a journey or other information displayed by Google Maps, they should call our Customer Service team on +44 (0) 20 8945 5676 or email the Provider at info@linkairportcars.co.uk at the time and date of the booking.

3.10. Waiting time. For airport pick-ups, in case the Customer does not specify any extra time for getting through customs and luggage reclaim, the service provider, Eon Car Services Ltd T/A Link Airport Cars, will automatically add 30 minutes of extra waiting time for customers that come with European flights and 45 minutes for those who come in with International flights.

3.11. Any estimated trip times and times of arrival presented by the company on its public website or otherwise, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by Driver. Therefore, you agree that you are responsible for setting an appropriate agreed time that allows you sufficient time to reach your destination to subsequently check-in for a flight, take a train or fulfil any other dependencies you might have.

3.12. All pick-ups from outside of London's boundaries must be paid in advance and booked at least 12 hours ahead of the pick-up time. Our booking confirmation will be sent subject to drivers availability.

3.13. Every effort will be made by the company to ensure that vehicle(s) arrive on time and reach destinations on time. The company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control. The company and its employees aim at running a reliable service for you and whether alternative options will be given and the client refuses, the company will not be liable for any loss.

3.14. When a client creates an account with us, they will receive 10% off the base price of the journey. This discount excludes any extra fees. It applies to extra child seats, extra stops on the way, car type, or any other extra requirement that the client may have. If the journey's standard cost is £40, then the discount will be of 4£. If however they require an 8-seater car instead of a standard saloon car, then the extra £30 for the car type will not be subject to the discount. The Price will be £70 without the discount, respectively £66 with the discount.

3.15. The use of a child seat will be charged with 5 pounds each and may be requested only for MPV, 6-7 Seater, and 8 Seater vehicles. This Service is unavailable for Saloon, Estate, Executive and VIP vehicles. Please note that child seats are not a requirement in London Taxi & Private Hire Vehicles.

4.0 Facilities and Other Terms

4.1 The Customer will be able to cancel a reservation within seven days of making the reservation, and the charge will be of £ (the payment system commission), where the start time of the Service is after 7 days of the reservation.

4.2 No reservation which has been accepted by the Provider may be cancelled by the Customer except with the agreement in writing of the Provider and on terms that the Customer shall indemnify the Provider in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Provider as a result of cancellation, where the start time of the Service is prior to the expiry of 7 days.

4.3 The Company reserves the right to charge reasonable cleaning charges plus three hours loss of earnings for the Driver at our normal hourly rate (as detailed in the Price List) in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle.

4.4 The requested Infant/Child/Booster seats are subject to availability on the date of the journey and there is no 100% guarantee that they will be provided.

4.5  Your booking may be subject to additional waiting time and car park charges. This will be charged based on UK National Pro-Rata £15 per hour. This will be paid to the driver in British Pounds (£)

5.0 Complaints

We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint), via email.